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How to Use Phone Banking



HowtoUsePhoneBanking


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How to use Phone Banking


Managing Your Finances

Managing your finances has never been easier

Enjoy the convenience of modern banking by using your phone to access a comprehensive suite of financial services, wherever you are, whenever you like. No more queues. No more hassles. Round-the-clock remote control financial management is all right here at your fingertips. Call day or night.

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Fast and simple

Like all other banking services, Phone-banking is user-friendly. All you need to do is call Phone-banking hotline no. , An automated voice service will help you carry out your transactions by providing simple, easy-to-follow instructions. When you need help during the call, you can press the '*' key to repeat information, return to the main menu, or talk to professional Customer Service Representatives for assistance.

Secure and confidential

Privacy is assured. A unique phone banking number (PBN) and personal identification number (PIN) will be issued to enable you to use the service. Your account can only be activated by keying in both PBN and PIN.

Service Hours

Both our automated Phone-banking service as well as Customer Service Representatives are available 24 hours a day, 365 days a year.

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Three easy steps to Phone-banking

• Dial hotline no. from a tone-dial phone and choose your preferred language (English or Mandarin)

• Listen to the main menu and select a service option

• Enter your ten digit PBN and six digit PIN for transactions

With automated services you can use Phone-banking to:

Obtain account information including:

• Balances of savings accounts, time deposits and loan accounts

• Last five credit/debit transaction details

Conduct transfers and payments including:

• Transfers between your own accounts

• Pre-designated account transfers for corporate customers only

Obtain rates by phone or fax including:

• Time deposit interest rates

• Foreign exchange rates

Manage your time deposits including:

• Set up new time deposits

• Change maturity instructions for existing time deposits

Conduct a host of other services including:

• Request statements by post or by fax

• Change your PIN

• Request new cheque-books

• Track issued cheques

In addition to the above services offered to registered customers, non-customers can also access the following Phone-banking services without a PBN or PIN:

• Enquire about time deposit interest rates

• Enquire about foreign exchange rates

• Enquire about general product and service information

• Talk to our dedicated Customer Service Representatives



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